Firm Qualifications
Tech/Knowledge, Inc., founded in 1984, is a management consulting and information systems engineering firm specializing in voice and data communications, information technology, service delivery and office automation. The company provides objective and impartial advice and implementation assistance to both the public and private sectors. Tech/Knowledge has offices in San Rafael, Sacramento and San Diego in addition to its headquarters in Sante Fe Springs, California.

Tech/Knowledge follows a strict code of ethics and is proud of its reputation and integrity. We maintain the highest standards of professionalism. Existing and potential clients can depend on confidentiality and proficiency.

Our method of consulting engineering is unique in its goal to provide information through an educational/tutorial approach. Questions are always welcome, and at the completion of the project we remain available for periodic consultation.

We have earned an outstanding reputation for serving organizations in all major segments of the economy. Functional areas include government, transportation, manufacturing, commerce, health care, banking, public utilities, insurance, education, securities and commodities, and service organizations. Among our many clients are the State of California, the State of Oregon, several Federal agencies, Microsoft Corporation, Metro Goldwyn Mayer, South Coast Air Quality Management District, United Airlines, Apple Computer, and Future Shop.

Because of the size and diversity of our practice, we are not financially dependent on any one client or industry. Also, there is no pending litigation or other factors that would place our financial condition in jeopardy.

Firm Organization
Our firm is staffed with professional consultants and engineers who have extensive experience in many technical and industry areas, including voice and data communications, information systems and service delivery. Many of our staff have advanced degrees in business administration, engineering, and computer science.

Before undertaking an engagement, we meet with client executives to discuss a plan for carrying out the work. We agree on the objectives and the engagement's scope, the approach to be taken as well as the results and benefits to be achieved. Our team schedules the various project tasks and defines the role of client personnel in different phases of the work. We perform a review of the estimated costs of the project and consider alternative ways of completing the work most efficiently.

Because client participation is so important to the success of any consulting engagement, our team works closely with client personnel in all project phases. Through this approach, client personnel contribute their knowledge and ideas, become receptive to required changes, and receive training in the techniques involved. As a result, clients can carry on the programs in an effective manner once Tech/Knowledge has completed its work. This approach allows us to use our experience to our clients' best advantage by providing know-how rather than head count, which ultimately helps keep professional fees within budgetary guidelines.

Some of the Management Advisory Services we provide to clients include:

• Telephone System Planning & Implementation
• Call Center Planning, Implementation and Management
• Workflow & Groupware Technology Planning & Implementation
• Radio, Satellite and Microwave Systems
• Strategic Planning and Systems Management
• Network Planning and Implementation
• Security & Life Safety Systems
• Systems Construction & Engineering
• Outsourced Network Operation & Management Services
• Productivity through Process Redesign and Reengineering

Our firm grounding in Engineering, Operations and Management Sciences gives Tech/Knowledge the ability to rapidly assess a client�s organizational needs, and permits us to precisely tailor the engagement to client needs. Our methodologies also focus on strategic planning as well as process design and system installation, operation and control.

Our office automation experience addresses developing needs in industries by utilizing a detailed understanding of data communications and automation technologies.

Our workflow and groupware technologies practice provide clients the unique mix of business acumen and technology expertise necessary to the successful design, development and implementation of these frequently complex environments.

Our service delivery expertise manifests itself in assisting clients use customer service as an important component of their product offering, thereby improving customer retention.

Finally, in the area of voice and data communications, Tech/Knowledge has provided strategic, technical, organizational, and planning consulting guidance to major vendors and users. Our planning process assures an appropriate migration path, without incurring traumatic changes which often accompany evolving technologies.