Tech/Knowledge, Inc.

Voice/Data Communications
Recognizing the strategic importance of voice/data communications planning in various applications including service delivery, Tech/Knowledge offers a wide range of communications consulting services for the end user. Our services include:

Business Review -Developing a general assessment, reviewing a client's business objectives and addressing how present and planned communications expenditures support these goals. This review provides information for improved financial as well as strategic planning and control of the communications function, evaluation of the day-to-day operational activities with a review of organizational structure and staffing requirements.

Needs Analysis-Providing specific direction on how to efficiently and effectively match voice and data communications needs with the latest technologies by identifying current and future user requirements, developing an inventory of present systems and networks, determining all the interdependencies and evaluating the technological options.

Transmission Design -Identifying voice and data communications transmission options which will satisfy present and future needs. Our designs include the evaluation of network traffic as well as alternative transmission mediums such as satellite, microwave, broadband, baseband, fiber optics and copper facilities.

Network Design -Our designs of both wide area and local area networks include both voice and data requirements utilizing a wide range of protocols and hardware configurations. Our approach includes the quantification of expected traffic, analysis of response time requirements, selection of appropriate technology, least cost route optimization and the requirement for ongoing monitoring and fault isolation.

System Selection -Involving the preparation of switching hardware and networking specifications, the development of detailed requests for proposals, the evaluation of hardware suitability, vendor qualifications and the negotiation of contracts.

Implementation Management/Monitoring-Including the development and ongoing monitoring of installation plans and schedules for hardware and transmission facilities, order placement, the inspection of vendor work, and the development and monitoring of hardware and transmission testing procedures.

System Management -Tech/Knowledge offers a unique service in the design and establishment of self-management procedures. This special capability includes technical system administration, as well as telephone utility planning and complete detailed supervision of the vendor relationship, including billing, service orders, fault diagnosis, and escalation procedures.


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