Firm Qualifications

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Tech/Knowledge, Inc., founded in 1984, is a management consulting and information systems engineering firm specializing in radio and data communications, Information Technology (IT), service delivery and worldwide network planning. The company provides objective and impartial advice and implementation assistance to both the public and private sectors. Tech/Knowledge has offices in San Rafael, Sacramento and San Diego in addition to its headquarters in Santa Fe Springs, California.

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Tech/Knowledge follows a strict code of ethics and is proud of its reputation and integrity. We maintain the highest standards of professionalism. Clients can depend on our confidentiality and proficiency.

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We provide information through an educational/tutorial approach. Questions are always welcome, and at the completion of the project we remain available for follow-up.

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We have earned an outstanding reputation for serving organizations in all major segments of the economy. Functional areas include government, transportation, manufacturing, commerce, health care, banking, public utilities, insurance, education, securities and commodities, and service organizations. Among our many clients are the State of California, the State of Oregon, City of Los Angeles, the Port of Los Angeles, several Federal agencies, Microsoft Corporation, South Coast Air Quality Management District, United Airlines, and Apple Computer.

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Because of the size and diversity of our practice, we are not financially dependent on any one client or industry. Also, there is no pending litigation or other factors that would place our financial condition in jeopardy.

 

Firm Organization

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Our firm is staffed with professional consultants and engineers who have extensive experience in many technical and industry areas, including voice and data communications, information systems and service delivery. Many of our staff have advanced degrees in business administration, engineering, and computer science.

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Before undertaking an engagement, we meet with client executives to discuss a plan for carrying out the work. We agree on the objectives and the engagement's scope, the approach to be taken as well as the results and benefits to be achieved. Our team schedules the various project tasks and defines the role of client personnel in different phases of the work. We perform a review of the estimated costs of the project and consider alternative ways of completing the work most efficiently.

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Because client participation is so important to the success of any consulting engagement, our team works closely with client personnel in all project phases. Through this approach, client personnel contribute their knowledge and ideas, become receptive to required changes, and receive training in the techniques involved. As a result, clients can carry on the programs in an effective manner once Tech/Knowledge has completed its work. This approach allows us to use our experience to our clients' best advantage by providing know-how rather than head count, which ultimately helps keep professional fees within budgetary guidelines.

 

Some of our Management Advisory Services:

• Strategic Planning and Systems Management

• Network Planning and Implementation

• Security & Life Safety Systems

• Systems Construction & Engineering

• Radio, Satellite and Microwave Systems

• Telephone System Planning & Implementation

• Call Center Planning, Implementation and Management

• Workflow & Groupware Technology Planning & Implementation

• Outsourced Network Operation & Management Services

• Productivity through Process Redesign and Reengineering

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Our background in Engineering, Operations and Management Sciences helps us rapidly assess a client’s organizational needs, to precisely tailor the engagement to client needs. We focus on strategic planning, process design and system installation, operation and control. We help clients power customer retention through customer service.

In voice and data communications, Tech/Knowledge has provided strategic, technical, organizational, and planning consulting guidance to major vendors and users. Our planning process helps clients evolve while minimizing disruptions from technology changes.